Refund policy

Returns & Refund Policy

Last updated: April 9, 2026

Thank you for shopping at ZenLimb. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. 30-Day Return Window

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unworn or unused, with tags, and in its original packaging.

  • Accompanied by the receipt or proof of purchase.

2. Return Process

To start a return, you can contact us at .

  • If your return is accepted, we will send you instructions on how and where to send your package.

  • Please note: Items sent back to us without first requesting a return will not be accepted.

  • Return Shipping: Customers are responsible for paying their own shipping costs for returning items unless the product arrived damaged or defective.

3. Damaged, Wrong Products or Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. To expedite the process, please include:

  1. Your order number.

  2. Photos or a video of the damaged/wrong product. Once verified, we will send a replacement or issue a full refund at no extra cost to you.

4. Exceptions / Non-returnable Items

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Items purchased on "Final Sale" or gift cards.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Lost Packages / Shipping Issues

If your package is lost in transit (not delivered within our guaranteed shipping timeframe of 15  days), please contact us. We will open an investigation with the carrier and, if the package is confirmed lost, we will issue a full refund or a replacement.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Email: gencejindustry@gmail.com